Terms of Use
Effective December 1, 2026
About these terms
These Terms of Use explain the rules for using the iMaids website, including its information, interactive features, inquiry forms, and Housekeeper application features. The website is operated by iMaids Housekeeping Personnel Service, LLC (“iMaids,” “we,” “us,” or “our”).
Please read these terms before using the website. Where an agreement or consent is required, we will request it through the applicable process. These terms do not by themselves book a cleaning, authorize a payment, or replace a separately accepted customer service agreement or Housekeeper agreement.
Who may use the website
Our services are intended for customers in the 50 United States. You must be at least 18 and legally able to enter into an agreement to request service or submit an application. If you act for another person or organization, you must have authority to do so.
Provide accurate information and submit only information you are authorized to share. Please let us know if contact details, cleaning needs, or other information relevant to your request changes.
Inquiries and service availability
Website forms and interactive cleaning selections help you explore options and contact us. Sending an inquiry or selecting rooms, tasks, or preferences does not confirm a booking, reserve a Housekeeper, or guarantee that every requested task can be performed.
Service availability depends on your location, scheduling, suitable Housekeeper availability, and the work requested. A location shown on our service map is not a guarantee of an available appointment. We will confirm the arrangements with you before service begins.
Prices, payments and booking policies
Website prices, examples, and estimates should be read with their accompanying explanations. Your applicable rate, agreed scope, any travel or other charges, payment arrangements, and booking policies will be disclosed and confirmed through the service arrangement. An estimate is not a guaranteed total unless we expressly confirm a fixed total.
Our advertised no minimum cleaning time remains subject to its stated meaning; these website terms do not add a minimum. Any cancellation, rescheduling, access, or other service fees must be disclosed and agreed to through the applicable booking process. These terms do not create those fees.
Payments require the authorization obtained through our payment process or a separate agreement. Do not send full credit card or bank account details through ordinary website inquiry forms, email, or text. Use the secure payment method we provide.
Cleaning arrangements and published promises
iMaids coordinates housekeeping services with independent Housekeepers. The specific responsibilities of iMaids, the customer, and the Housekeeper are addressed in their applicable agreements. A Housekeeper application does not itself create an employment or independent contractor relationship.
Cleaning tasks must be suitable for the home, agreed scope, and safe working conditions. Customers supply cleaning equipment and products under our service model unless a different arrangement is expressly confirmed. Please discuss special surfaces, product restrictions, pets, access needs, or other relevant conditions with us before service.
Our published guarantees, screening descriptions, and protection descriptions are governed by the terms and qualifications disclosed with those offers. These Terms of Use do not withdraw or reduce an advertised promise or any right provided by law. They do not create additional insurance coverage or extend coverage beyond an applicable policy.
Calls, texts and privacy
When you ask us to call or text you, we use that choice to respond to your inquiry and coordinate requested services, as described in our Privacy Policy. A request for a service response does not by itself enroll you in promotional messages. Any promotional communications will follow the applicable opt-in process.
Message and data rates may apply. For a messaging service that supports the commands, reply STOP to stop texts or HELP for assistance. You may also contact help@imaids.com or 800-800-0285. Our Privacy Policy explains how we handle personal information and communication preferences.
Housekeeper applications
If you apply through the website, provide accurate information about your experience, qualifications, and availability. Submitting an application does not guarantee acceptance, assignments, a particular income, or any minimum amount of work. Any required screening notices and authorizations will be handled separately.
Website content and permitted use
You may view and use the website for personal inquiries, evaluating our services, and authorized applications. Website branding, writing, designs, software, and imagery belong to iMaids or their respective owners or licensors. Except as permitted by law or with permission, do not reproduce or commercially reuse protected material.
Some imagery and interactive scenes are illustrations or artistic representations. They should not be treated as photographs of an actual iMaids office, a particular client’s home, or a specific Housekeeper unless identified as such.
Do not use the website to commit fraud, impersonate others, submit unlawful or malicious material, attempt unauthorized access, interfere with its operation, or collect personal information without authorization. Nothing in these terms restricts honest reviews, lawful complaints, or communications with government agencies.
Third party services and website operation
The website may link to or use services operated by other providers. Their own terms and privacy policies may apply to your use of those services. A link does not, by itself, mean that we endorse every statement or service on another website.
We work to keep the website accurate and available, but interruptions, technical errors, and outdated information may occur. Contact us if something appears incorrect. We will explain any material correction affecting a pending inquiry before confirming an arrangement; a correction does not automatically change an agreement already made.
Website limitations and your rights
To the extent permitted by applicable law, the website and its informational and interactive features are provided as available, without a promise that they will be uninterrupted, error free, or suitable for every device or purpose. This concerns operation of the website and does not disclaim our cleaning service commitments or published guarantees.
Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, or waives any nonwaivable consumer right. We may restrict access reasonably necessary to address misuse, security concerns, or legal requirements. Such a restriction does not eliminate obligations under an existing service agreement.
Changes and questions
We may update these website terms as the website or our practices change. The effective date identifies the current version. Changes apply prospectively, and we will provide notice or request agreement where required. Updating this page does not by itself amend a separately accepted service agreement.
If a provision cannot be enforced, the remaining provisions continue to apply to the extent permitted by law. Please contact us with questions or concerns. You retain the right to pursue remedies available under applicable law.
Contact us
iMaids Housekeeping Personnel Service, LLC
4575 Webb Bridge Road, #2713
Alpharetta, Georgia 30005
Email: help@imaids.com
Telephone: 800-800-0285