Privacy Policy
Effective December 1, 2026
iMaids Housekeeping Personnel Service, LLC (“iMaids,” “we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, protect, and disclose personal information through our website, customer services, and Housekeeper application process. Our services are intended for customers in the 50 United States.
We do not sell or rent personal information. We disclose information as described below to arrange services, support business operations, process payments, and meet legal obligations.
Information we collect
Website inquiries. Our initial price inquiry form requests your telephone number and whether you prefer a text or a call. It does not require your name or email address. We also receive information you choose to provide when you call, text, email, or otherwise contact us.
Customer and household information. When you arrange service, we may collect your name, telephone number, email address, service and billing addresses, cleaning preferences, entry instructions, and other details you provide. Household details may include square footage, numbers of bedrooms and bathrooms, and the number of occupants. We do not request the names of every household member.
Service and account records. We maintain scheduling information, cleaning instructions, service history, communications, invoices, and payment transaction records. Full payment credentials are handled as described under Payment information.
Housekeeper applications. When our application process is available, we collect the information you submit and any additional information requested to evaluate your qualifications. This may include contact details, experience, availability, and references, depending on the form. Any background screening will be addressed through the notices and authorizations required for that process.
Website technical information. Our hosting and analytics providers may process information such as IP addresses, browser and device details, pages visited, referring pages, and interactions with the website. Cookie and analytics practices are described below.
How we use information
We use information to answer inquiries, provide prices, arrange and coordinate cleaning, communicate about appointments and accounts, process payments and refunds, maintain business records, evaluate Housekeeper applications, improve our website and services, protect against misuse or fraud, and meet legal obligations. If we introduce promotional communications, we will use information for that purpose only with the appropriate opt-in described below.
Who can access information
Assigned Housekeepers receive only the information needed for their assignments, such as the client’s name, address, telephone number, relevant household details, cleaning instructions, and necessary entry instructions. They do not receive full card or bank account details.
Our Personal Concierge and authorized office personnel may access customer information needed for their responsibilities. Access to payment processing is restricted to designated personnel. Personal Concierges and Housekeepers do not have access to full payment credentials.
We use service providers to support hosting, accounting, scheduling, communications, and payment processing. Our systems include QuickBooks Online and DreamHost. Our scheduling system is Jobber, and our payment processor is Helcim. Information may be stored in our business systems and these providers’ cloud systems. Other providers may be used as our operations develop.
We may disclose information when legally required, to respond to lawful requests, or as reasonably necessary to address fraud, resolve claims, or protect people and property. We do not provide customer information to other companies for their independent promotional use.
Payment information
Full credit card, debit card, and bank account details are submitted to and maintained within our payment processor’s payment environment. For Helcim payments, saved credentials remain within Helcim’s protected payment systems, including its vault services. We do not keep copies of full payment credentials on paper, in spreadsheets, in ordinary email, or in our other office records.
We may receive limited information needed to manage payments, such as transaction amounts, payment status, receipt information, and masked payment details. Those records are distinct from full card or bank account numbers.
Calls, texts and email
We contact you about inquiries, pricing, appointments, invoices, account matters, and customer support using your requested communication method where practicable. The frequency of service messages depends on your inquiries and services.
We do not currently send promotional texts or newsletters. If we introduce seasonal offers, referral promotions, or newsletters, we will first obtain the appropriate opt-in for the communication channel. Choosing a call or text to answer a price inquiry does not by itself enroll you in promotional messages. Marketing consent will not be required to purchase cleaning services.
For a messaging service that supports these commands, reply STOP to stop texts or HELP for assistance. You may also contact help@imaids.com or 800-800-0285 for help or to change communication preferences. If promotional email is introduced, it will include an unsubscribe method. Message and data rates may apply. We may keep limited preference and consent records to honor your choices.
Mobile numbers, text messaging opt-in data, and consent are not sold or provided to third parties or affiliates for their own marketing. They may be provided to communications services as needed to deliver messages on our behalf.
We do not currently record telephone calls. If we introduce recording for quality assurance or training, we will provide notice and obtain any legally required consent before recording begins.
Cookies, saved choices and Google Analytics
The cleaning planner saves your selections in your browser so you can return to them. Use Clear all choices to remove those selections, or clear your browser’s stored site data.
Google Analytics, where enabled, helps us understand website activity and improve the visitor experience. It uses cookies or similar technologies and processes website usage information. Analytics cookies are different from signing up for promotional calls, texts, or email.
You can manage cookies through your browser settings. Where required by applicable law, we will provide additional choices before enabling nonessential tracking and honor applicable opt-out requests. Blocking cookies may affect some website features. Google’s handling of information is described at policies.google.com/privacy.
How we protect information
We use reasonable administrative and technical safeguards appropriate to the information we handle, including password-protected systems and access limited by work responsibilities. These safeguards apply to authorized staff access and the systems used to support our operations. No method of transmission or storage can be guaranteed completely secure.
How long we keep information
We use the following general retention schedule. We may retain particular records longer when required for taxes, insurance, disputes, legal obligations, or the establishment or defense of claims.
| Information | General retention period |
|---|---|
| Inquiries that do not become customers | 12 months after the last interaction |
| Routine customer profiles and cleaning preferences | During service and generally 3 years after the last service |
| Entry codes and other access instructions | Remove promptly when no longer needed for service |
| Invoices, transaction records, and accounting records | Generally 7 years after the relevant tax year ends; longer if required |
Application records are kept as needed to evaluate the application, manage an ensuing relationship, and meet applicable recordkeeping obligations. Technical and analytics records follow their operational purposes and configured retention settings. Limited records may be retained to honor communication preferences. Backup copies may remain until they expire through the applicable backup process, with access restricted.
When records are no longer needed, we delete or otherwise dispose of them appropriately. Paper records containing personal information are shredded rather than placed in ordinary trash.
Your privacy choices and requests
You may contact help@imaids.com to request access to your information, correct inaccuracies, request deletion, or change communication preferences. Please describe your request and provide enough information for us to identify the relevant records. Do not send full payment credentials or entry codes with a privacy request.
We may take reasonable steps to verify your identity. Some information may need to be retained for accounting, legal, fraud prevention, or other permitted purposes. We will explain applicable limits and respond within the time required by law. If your state provides additional rights, such as receiving a copy of your data, using an authorized agent, opting out of specified processing, or appealing a decision, we will honor those rights where applicable. To appeal a denied request, email help@imaids.com and state that you wish to appeal. We will not unlawfully discriminate against you for exercising privacy rights.
Children and policy changes
Our website and services are intended for adults. We do not knowingly collect personal information directly from children under 13. If you believe a child has submitted personal information, please contact us so we can address it.
We may update this policy as our practices change. The effective date will identify the current version. We will provide additional notice or obtain consent where required before making a material change or introducing a new use that requires it.
Contact us
iMaids Housekeeping Personnel Service, LLC
4575 Webb Bridge Road, #2713
Alpharetta, Georgia 30005
Email: help@imaids.com
Telephone: 800-800-0285