Your questions.
Answered.

Use Where We Serve to choose your state and city or browse the complete list. If your city is not listed, contact us. We will confirm service availability for your address and preferred schedule.

Tap Get a Price, enter your mobile number, and choose a text or a call. Your Personal Concierge will discuss your home, priorities, and preferred schedule with you. Sending an inquiry does not book a cleaning or enroll you in promotional messages.

Your Personal Concierge will confirm the earliest available appointment. Same-day cleaning may be available depending on your location and Housekeeper availability. We do not promise a fixed turnaround before confirming availability.

Tell us the schedule you have in mind, whether that is a one-time visit, occasional help, weekly cleaning or cleaning every two weeks, or more frequent visits. Our customization options also include same-day InstaClean requests, move-in or move-out cleaning, and spring cleaning. Availability must be confirmed.

There is no long-term commitment—we work cleaning by cleaning. Before service begins, we ask you to sign a basic service agreement covering your rate, access arrangements, payment, and other service policies. This helps protect you and your Housekeeper and makes everyone’s responsibilities clear.

You choose a booked amount of cleaning time, and we agree on the duration, cleaning charge, and travel fee before your visit. Rates vary by location and Housekeeper. Your Housekeeper works within that booked time and your agreed priorities. We do not calculate the bill by minute-by-minute arrival and departure variations. Additional time and its charge require your approval before the extra work begins.

No. Choose the cleaning time you need, whether that is a short visit for selected tasks or a longer cleaning. The duration and price are agreed in advance. A travel fee applies to every visit, including short visits.

A Jiffy Clean focuses on the rooms or tasks that matter most to you, such as bathrooms, kitchen and floors, or pet hair. It can be especially useful for frequent visits when you want a little help in selected areas rather than a whole-home cleaning.

Yes. We can adjust the booked duration, frequency, and priorities to suit your budget. Your Personal Concierge will confirm the arrangements and total before you agree. Your booked time is not a promise that every task on your wish list can be completed during that visit.

A travel fee is added to every visit to cover travel time and mileage. Your Housekeeper receives 100% of this fee. We will explain the applicable fee when arranging your service, including for short visits.

Your home may need more time on the first visit, depending on its condition and your priorities. We will discuss the booked duration and price beforehand. Your Housekeeper works within that time; additional time and its charge require approval before proceeding.

We require a valid credit or debit card on file through our secure payment processor. The agreed visit total is scheduled to be charged 24 hours before the start of your arrival window, in your home’s local time. Payment must be successful before service proceeds. Processing costs are included in your quoted pricing; we do not add a separate card-processing fee or accept ACH or paper checks. Any adjustment owed for unprovided service will be initiated promptly; your bank determines when a refund appears. We explain the payment arrangements in your service agreement.

Sometimes. A longer visit or a substantial amount of regular work may allow us to arrange a lower rate with your Housekeeper. Availability varies. Your Personal Concierge will confirm the booked time, rate, and total before you agree.

Our approach centers on one Housekeeper and an ongoing relationship. You’re scheduled with one Housekeeper—the same familiar person for your regular visits, learning your home and preferences over time. If she is unavailable or the match needs to change, we will discuss the available options with you.

Housekeepers are independent contractors who run their own businesses and set their schedules. iMaids helps coordinate your cleaning arrangements and provides Personal Concierge support.

Every iMaids Housekeeper is required to hold ISSA’s Professional House Cleaning (PHC) Certification. It develops knowledge of cleaning science, safe working practices, surfaces, tools, and effective methods. The program includes knowledge checks and a final certification exam. It supports informed cleaning decisions alongside practical experience.

No. Speed Cleaning principles use an organized sequence, such as working top to bottom and left to right, to reduce wasted effort and missed steps. The goal is efficient work with quality and care.

Our seven checks cover national criminal records, county criminal searches, an SSN trace, the sex offender registry, global watchlist records, verified work experience, and verified personal references. We also assess cleaning skill, reliability, efficiency, professionalism, and character.

Our published protection includes $2,000,000 in General Liability, $5,000 in Property Protection, and $5,000 in Theft Protection. Theft Protection applies in cases of conviction. Coverage is subject to the applicable policy terms and conditions. Contact your Personal Concierge with questions or to report a concern.

Yes. Ask your Personal Concierge to arrange a meet-and-greet. Otherwise, you will receive your Housekeeper’s personal bio and meet her at your first cleaning.

Your Personal Concierge will contact you about available alternatives. We obtain your approval before sending a backup Housekeeper. If we cannot provide your scheduled Housekeeper and you decline a backup, you may reschedule or receive a full refund of the unprovided visit, including travel, without a cancellation penalty.

Please tell your Personal Concierge what is not working. We will listen, discuss your preferences, and work with you to find another Housekeeper if needed.

Tipping is entirely optional and never expected. If you choose to leave a tip, 100% goes to your Housekeeper.

You can share instructions directly with your Housekeeper or through your Personal Concierge, who can help coordinate requests and clarify details. English proficiency varies among Housekeepers. If you have a language preference, tell us when arranging service so we can consider it when finding your match.

Explore What We Clean for bedroom, bathroom, kitchen, and living-area tasks, plus Beyond the Basics requests. Options include dusting, vacuuming, floors, bathrooms, kitchens, bed making, and more. Your cleaning can focus on your selected priorities; the task list is not a promise that every item will fit into every visit.

Yes. Discuss requests such as laundry, dishes, organizing, appliance interiors, or reachable inside windows with your Personal Concierge. During a visit, practical additional requests may be accommodated within the booked time by adjusting priorities. Extra time and its charge require approval before the extra work begins. All requests remain subject to suitable products, equipment, and safety limits.

Clients must provide the cleaning products and equipment needed for their visit, including a working vacuum where required. This lets you choose products suited to your surfaces, preferences, and any allergies or sensitivities. Using your own equipment also avoids moving shared cleaning tools between homes. Your Personal Concierge can help confirm what to have ready. Please discuss special surfaces and product restrictions beforehand. Housekeepers do not use bleach.

No. You are welcome to stay home or arrange access beforehand using a lockbox, door code, garage code, or another agreed method. Please ensure your Housekeeper can enter during the confirmed arrival window. With your permission, your assigned Housekeeper may retain a key; the Housekeeper holds and manages it, rather than iMaids. Detailed access and key arrangements are covered in the service agreement.

For safety and property protection, Housekeepers do not lift or move heavy furniture or other heavy objects, clean exterior windows, use bleach, or climb higher than a two-step ladder. Please discuss unusual requests, delicate surfaces, or conditions that could affect safe cleaning with your Personal Concierge before your visit. Requests must remain within these safety limits.

Your Personal Concierge will confirm a one-hour arrival window before booking. If an unexpected delay affects that window, we will let you know as soon as possible. You still receive your full booked cleaning time, which begins when cleaning starts. For payment and cancellation timing, we use the start of the arrival window in your home’s local time.

Friendly pets may remain loose if they do not interfere with cleaning. Please secure any pet that could pose a safety or escape risk. Tell your Personal Concierge about pets and any special instructions beforehand.

The iMaids Make It Right Guarantee applies to regular clients. From your first regular cleaning, we can arrange a no-cost return to correct missed cleaning, with no additional travel fee. Beginning with your fifth cleaning through iMaids, after four completed and paid visits, you may instead choose a refund you determine of up to 50% of that visit’s cleaning charge. The original travel fee is excluded from this guarantee refund. Changing Housekeepers does not reset eligibility. Please report concerns within 24 hours after the cleaning ends, including weekends. The guarantee applies to the agreed cleaning scope within your booked time and does not limit applicable consumer rights.

Your dedicated Personal Concierge gets to know you, your home, and your preferences. She coordinates cleanings, listens to feedback, and works alongside your Housekeeper. You can communicate directly with your Housekeeper or ask your Concierge to help. When your Concierge is away, another team member can assist; our support is available 24/7/365.

Please give your Personal Concierge at least 24 hours’ notice before the start of your arrival window, including weekends. A later cancellation or rescheduling may incur a charge equal to 50% of the estimated cleaning charge. We understand emergencies and unexpected circumstances happen and may waive the charge at our discretion. A cancellation received by the deadline is timely even if the advance payment has already processed; that payment will be refunded in full.

We limit access to information according to work responsibilities. Your assigned Housekeeper receives the details needed for the assignment, not your full payment credentials. Full payment details stay within the payment processor’s protected environment. We do not sell or rent personal information. Our Privacy Policy explains our practices and your choices.

The return-cleaning and guarantee-refund options are for regular clients. For a one-time cleaning, please review the work before your Housekeeper leaves so concerns can be addressed on the spot. This walkthrough does not remove any applicable consumer rights.

Please make sure the agreed entry arrangements work during your arrival window. If your Housekeeper arrives but cannot gain entry, a charge equal to 50% of the estimated cleaning charge may apply. We may waive it at our discretion, including for emergencies or unexpected circumstances. Access arrangements and applicable charges are explained in your service agreement.